FAQ's

1. How can I contact you?

You can reach us via email at aurea.ldn@gmail.com. We aim to respond to all inquiries within 24 hours during business days.

2. What is your return policy?

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return, provided the item is unworn, unused, and in its original packaging with tags attached.

3. How do I initiate a return?

To start a return, please contact us at aurea.ldn@gmail.com.

4. Can I get a refund on my product?

Yes, refunds are available under our 30-day return policy. Once we receive and inspect your return, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

5. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care goods. Additionally, sale items and gift cards are non-returnable. Please contact us if you have questions about a specific item.

6. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

7. How long does it take to process a return?

Once we receive your returned item, we will inspect it and notify you of the approval status within a few business days. If approved, you can expect your refund to be processed within 10 business days.

8. Can I exchange my item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please refer to our shipping policy for more details.

10. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will assist you with the cancellation. If it has already been shipped, you will need to follow our return process.